India stations inspectors at IndiGo HQ following widespread flight disruptions

India’s aviation authority has assigned its officials to IndiGo’s corporate offices to closely oversee the airline’s network operations and recovery measures, as regulators intensify their oversight of the country’s largest carrier after a wave of flight cancellations.

IndiGo representatives have not yet responded to media requests for comment.

According to the directive, the deployed officials will track various aspects of the airline’s performance, including crew scheduling, unexpected absences, and routes impacted by staffing shortages. They are required to submit daily updates to the Directorate General of Civil Aviation.

Another group of inspectors will monitor IndiGo’s punctuality, flight cancellations, baggage handling, and the processing of passenger refunds.

The airline has faced criticism for cancelling more than 2,000 flights after miscalculating pilot requirements for its winter schedule under new rest and duty regulations that took effect on November 1.